Privacy Policy

ECMS and Spare Parts Ltd ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, in accordance with the Kenya Data Protection Act, 2019.

When you use our contact form, call, or email us, we may collect:

• Your name and company name
• Email address and phone number
• Details about your equipment (unit type, brand, model/part number) and the problem you describe

We do not collect payment information through this website, and we do not currently use cookies or third-party tracking/analytics tools.

We use the information you provide to:

• Respond to your enquiry and provide a quote
• Coordinate diagnostics, repair, and delivery of your unit
• Provide ongoing support and honour warranty claims

We do not sell, rent, or trade your personal information to third parties.

We only share your information where necessary to deliver our services — for example, with courier partners when arranging pickup or delivery of your ECU/ECM unit — or where required by Kenyan law.

We take reasonable technical and organisational measures to protect the information you share with us from unauthorised access, loss, or misuse.

Under the Kenya Data Protection Act, 2019, you have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, contact us using the details below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

For questions about this Privacy Policy or your personal data, contact us at:

ECMS and Spare Parts Ltd
Garden Estate Road, Nairobi 01000
Email: info@mecmsolutions.com
Phone: +254 743 809 328